If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. If they do we’ll contact you to arrange a suitable time. To do this they may need access to your property. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). The exchange list and dates are subject to change. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day.
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